Privacy & Cookies
The Privacy and Cookies policies will be effective from 16th June 2020
At Soccer Pots Limited (referred to as “we”, “us”, “our”) we take privacy seriously and we are committed to protecting it. This policy explains when and why we collect personal information about individuals, how this information is used, and the conditions under which it may be disclosed to others and how it is kept secure.
This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes.
Soccer Pots Limited (company number 11803770) are the data controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed.
Personal Information We Collect and How We Collect It
The personal information we collect and the way in which we collect it is set out below.
The information you provide to us during the account registration process for any of our services by entering information via our site (www.soccerpots.co.uk), our Application, social media platforms, or corresponding with us by phone, email, post or otherwise. This may include, but is not limited to your name, postal address, e-mail address, phone number, debit card details, date of birth and any other details as might be requested from you for the purpose of registration and/or continued use of our services.
The information we may also collect if you request information or Player support. We may also ask you for information when you report a problem with our site. This is information about you that you give to us by entering information via:
- our site (www.soccerpots.co.uk);
- our Application;
- social media platforms;
- corresponding with us by phone, email or otherwise and includes name, postal address, email address, phone number, enquiry details, and may include records of any correspondence with you.
The information you provide to us in order to subscribe to the services we provide through our site, Application or requesting further services, managing your account online (including accessing documentation and engaging in correspondence with us by phone, email or otherwise), joining a public league or creating a private league. This information includes your name, postal address, e-mail address, phone number, debit card details and date of birth.
If you complete any surveys that we request you complete for research purposes, we will collect information in such circumstances as well. The information you give us includes your name, address, email address and phone number, and responses to any surveys.
Additional Personal Information we may collect about you when you use our products and services
- name, contact information and message if you contact us or participate in a contest or promotion;
- technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Details such as traffic information, location data and other communication data (including IP address and browser type) collected by your availing of the services
- device information including unique device identified;
- pages visited and content viewed, links and buttons clicked, URLs visited before and after you use our Service.
- your betting, deposits, payments, payment method and other account transactions – these are routinely analysed to assist us in improving the services we provide to you;
- your response to marketing campaigns from us or through our third parties;
- your social media profile details when you connect with or contact us through a social media account;
- information derived based on profiling activity (see below); and
- information from third-party databases to comply with our legal and regulatory obligations.
We may also collect any personal information which you allow to be shared that is part of your public profile or third-party social network, type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Personal information we may receive from other sources
Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer services we think may be of interest, to help us maintain data accuracy and provide and enhance the services.
How We Use Your Personal Information
The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.
Account setup, verification and management
We use personal information such as your name, email address, phone number, and information about your device to set up and administer your account, provide technical and Player support and training, verify your identity, process payment information and send important account and service information.
We may use and process your personal information where you have consented for us to do so. This includes
- Sharing your precise geolocation with us so we can ensure that we are authorised to provide the Services to you in your location pursuant to our terms and conditions.
- Contacting you with marketing information about our services if you have (i) registered for an account with us online and (where we don’t have another basis to contact you) indicate that you would like to receive such marketing from us; (ii) sign up to our newsletter service or emails via our pp or other medium where available; or (iii) when you refresh your marketing preferences and provide a consent when responding to a request from us to do so.
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third-party, for the following purposes
- for marketing activities (other than where we rely on your consent to contact you by email or text with information about our products and services or share your details with third parties to do the same);
- for analysis to inform our marketing strategy, and to enhance and personalise your Player experience (including to improve the recommendations we make to you on our Website and our App);
- to correspond or communicate with you;
- to verify the accuracy of data that we hold about you and create a better understanding of you as a Player;
- for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
- for prevention of fraud and other criminal activities;
- to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
- to assess and improve our service to Players through recordings of any calls with our contact centres;
- for the management of queries, complaints, or claims; and
- for the establishment and defence of our legal rights.
We will use your personal information to comply with our legal obligations. We may be required to use and retain personal information (i) for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; or fraud; (ii) to identify you when you contact us; and (iii) to verify the accuracy of data we hold about you.
We will verify your age and accuracy of your registration details, including disclosure of such information to third parties e.g. financial institutions and third-party reference agencies. This is required for the purpose of our complying with our legal obligations.
We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate under applicable law, which may include laws outside your country of residence, and also to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence.
Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes.
Debit card payment processors
When you purchase any products or services online, your debit card payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of debit card transactions. If you have any questions regarding secure transactions, please contact us.
Player satisfaction surveys
As Player satisfaction is important to us, we may ask a third-party research company to contact you for the sole purpose of gathering general information and specific information relating to us and our products and services.
Where We Store Your Personal Information
All information you provide to us is stored on our secure servers which are located within the European Economic Area (EEA). If at any time we transfer your personal information to, or store it in, countries located outside of the EEA (for example, if our hosting services provider changes) we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA.
If you use our services whilst you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
How Long We Keep Your Personal Information For
We will retain personal information for as long as we reasonably require it for legal or business purposes. For the unregulated jurisdictions in which operate, and subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a longer period, your information will not be kept for longer than 7 years post account closure. Please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion). We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention If you have signed up to receive email marketing from us we will store your personal information for as long as you are subscribed to our email list even if your account has closed. If you unsubscribe or your subscription expires because you do not interact with our marketing emails for over 7 years we will keep your email on our suppression to ensure we do not send you email If you have contacted us with a complaint or query we will store your personal information for as long as is reasonably required to resolve your complaint or query.
The only exceptions to the above are where:
- we may need your personal information to establish, bring or defend legal claims or to comply with a legal or regulatory requirement;
- the law requires us to hold your personal information for a longer period, or delete it sooner;
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further Erasing your personal information or restricting its processing below); or
- in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.
When it is no longer necessary to retain your data, we will delete the personal information that we hold about you from our systems. After that time, we may aggregate the data (from which you cannot be identified) and retain it for analytical purposes.
Security And Links To Other Sites
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website or App, and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.
Where we have given (or where you have chosen) a password which enables you to access an account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Our Website may contain links to other websites run by other organisations. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our Website from a third-party Website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party Website and recommend that you check the policy of that third-party Website.
Subject to any preferences you have expressed (where applicable), if you register an account via the App, we use personal information to deliver marketing communications to you across various platforms. Such platforms include email, online, push notification or otherwise. We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you. If you do not complete a round entry (Round fee/stake) and have not indicated that you would prefer otherwise, we may send a reminder to you about your incomplete round entry. If we send you a marketing email it will include instructions on how to opt out of receiving these marketing communications in the future. You can also manage your information and update your marketing preferences through the “Account” tab when you login to the App. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Please remember that even if you opt out of receiving marketing emails, we may still send you important service information related to your accounts and subscriptions.
Most browsers and applications also allow you to control notifications settings. For example, when you first download our betting application on IOS, you will be asked to allow or block notifications from our application. Please refer to your browser/App settings for full details.
You have the right to withdraw your consent (opt out) at any time to our use of your personal information for marketing purposes by contacting us.
You have the right to opt-out of our use of your personal information to provide marketing to you by contacting us.
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity or (ii) where we do not need to do this because we already have this information, from the date we received your request.
Accessing your personal information
You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
- Correcting and updating your personal information
If you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, update you details accordingly through your Player Profile page within our App or by contacting us.
- Withdrawing your consent
You may withdraw your consent at any time by contacting us using the details at the end of this policy.
- Objecting to our use of your personal information and automated decisions made about you
You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request.
- Erasing your personal information or restricting its processing
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
- Complaining to the UK data protection regulator
You have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s Website for further details.
Changes To This Policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our Website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our Website, whichever is the earlier. We recommend you regularly check for changes and review this policy whenever you visit our Website. If you do not agree with any aspect of the updated policy you must immediately notify us and cease using our services.
Please direct any queries about this policy or about the way we process your personal information to our Legal Team by writing to us at Soccer Pots Limited, 25 Church Lane, Lillington, Leamington Spa CV32 7RG or emailing us at firstname.lastname@example.org.
What Are Cookies?
A cookie is a small data file that is placed on your browser or the hardware of your computer or other device to allow a Website to recognise you as a user when you return to the Website , either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.
Strictly necessary cookies
These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site.
They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our Site and to embed functionality from third-party services. This enables us to personalise our content for you, greet you by name, and remember your preferences and to integrate useful services provided by third-party providers into our Site.
How to Control And Delete Cookies
If you wish to restrict or block the cookies which are set by this Site (or, indeed, on any other site) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
If you are primarily concerned about third-party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices.
Alternatively, you may wish to visit http://www.allaboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these websites are not owned or operated by us, we are not responsible for any of the content on them.
Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this Site.
Main Cookies Used By Us on Our Site
A list of the main cookies used by us on this Site together with details about what each is used for can be provided to you on request.
The third-party cookies used in connection with this Site include:
Social media cookies/plugins
We include a variety of social media features on the pages of the Site that record your interactions with those features with your accounts with various social networking sites (e.g. Facebook). For these to work, the social networking site will set/read cookies through our Site to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Embedded third-party content
Some of the content on our Site (e.g. maps or videos) is provided by online services operated by third parties. When you visit a page containing content from one of these services, a cookie may be set by the relevant third-party.
We also use and work with a number of third-party suppliers and partners who set cookies on this Site in order to deliver advertising to you. If you would like more information about the cookies used by these organisations or would like to access a tool which you can use to disable them, please visit the Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices or click on the AdChoices logo that you will see in the corner of advertisements that carry behavioural targeting cookies.
Some of the emails we send to you may contain a ‘web beacon pixel’ (clear GIFs) or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use information to determine if offers are being received and to determine which parts of our emails are of most interest to you.
You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other device, you can ensure this by selecting to receive emails from us in plain text rather than HTML, or not opening pictures in your email.
Alternatively you can unsubscribe from our mailing list by using our unsubscribe tool or by contacting us.
If you have any questions or concerns about cookies or your privacy when using this Site, please contact us as follows:
By post at Soccer Pots Limited, 25 Church Lane, Lillington, Leamington Spa, CV32 7RG
By email at email@example.com